Are you looking for a position where you can help affect meaningful change?
Mindful Schools is a 501(c)(3) nonprofit organization with the mission to train, guide, and connect educators on a journey to deepen their mindfulness practice and cultivate mindful learning environments that allow everyone in the school community to thrive. We do this through offering online courses and workshops, certification programs, and retreats. Since 2007, Mindful Schools has grown to be the largest globally connected community of mindful education professionals. We’ve trained more than 50,000 teachers, school leaders, and professionals who are dedicated to revolutionizing today’s learning environments by investing in their own self-care and in the well-being of their school communities.
We are a small, passionate, collaborative team with a culture that values work-life balance. We are headquartered in Emeryville, CA in a sunny, casual office environment that is centrally located and easily accessible.
Join us, and put your skills to work in service of creating a world where every young person has access to the gift of mindfulness.
The Customer Care Specialist provides outstanding care and support to our customers by responding to a high volume of help desk tickets and phone calls from individuals, schools, groups, and affiliated professionals with programmatic questions, tech issues, transfer requests, cancellations, billing matters, and all other manner of inquiries.
The ideal candidate is someone who is a proactive problem solver experienced with helpdesk or call center customer service--a good listener who is able to communicate both verbally and in writing with clarity, kindness, and professionalism.
This role requires someone who is tech savvy, enjoys data management, and is highly organized and able to prioritize effectively--someone who is a quick learner with polished interpersonal skills for cross-departmental collaboration.
The Customer Care Specialist is a member of the Operations Team and will be cross-trained in course operations and groups enrollment, and will also hold responsibilities for the application and registration process for our year-long Mindful Teacher Certification Program (MTCP) and School Wide Implementation Program (SWIP).
This is a full-time, on-site position in our Emeryville office (remote for now due to COVID-19). The Customer Care Specialist reports to the Director of Operations.
This position utilizes Zendesk, Moodle, Salesforce, Microsoft Office, Google Suite, SmartSheets, Slack, and Zoom.
Required Education, Experience, and Skills
Preferred Education, Experience, and Skills
Additional Eligibility Qualifications
Must be eligible to work in the United States
Salary & Benefits:
We offer a competitive salary and a generous benefits package that reflects our values, including:
To apply please submit the following:
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